Last Updated: February 2026
At Tshirt Sale, we want you to be completely satisfied with your purchase. Whether you’re buying music, apparel, or accessories, we stand by the quality of our products.
1. Consumer Guarantees Act (NZ)
All purchases from tshirtsale.co.nz are covered by the New Zealand Consumer Guarantees Act 1993. This means our products must be of acceptable quality, fit for purpose, and match the description provided on our website.
2. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged in transit, or is not the item you ordered (e.g., wrong vinyl, shirt size, or patch), we will provide a remedy:
- Minor Faults: We may choose to repair the item, replace it, or provide a refund.
- Major Faults: If the fault is substantial, you have the right to choose between a full refund or a replacement.
- Process: Please email info@tshirtsale.co.nz within 7 days of delivery with your order number and photos of the issue.
3. Change of Mind
- Please choose carefully as we do not generally offer refunds if you simply change your mind or find the same product cheaper elsewhere.
- Exchanges: At our discretion, we may offer an exchange or store credit for items returned in original, sellable condition (unworn, unwashed, and with all original packaging/tags intact).
- Excluded Items: For hygiene and copyright reasons, we cannot accept “change of mind” returns on opened music media (CDs/Vinyl), earrings, or headwear (beanies/caps).
4. Sizing Issues
We carry various brands, including “American Sizing” which may be more generous than standard NZ fits. Please refer to the specific Size Charts provided in the product descriptions. If an item does not fit, please contact us to discuss a possible exchange for a different size (subject to stock availability).
5. Return Shipping
- If an item is being returned because it is faulty or we sent the wrong product, Tshirt Sale will cover the cost of the return shipping.
- For all other “change of mind” or size exchange requests, the customer is responsible for the return shipping costs.
6. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via your original payment method (Credit Card, PayPal, AfterPay, etc.) within 5–7 business days.
Contact Us
For any questions regarding your order or this policy: Email: info@tshirtsale.co.nz